There are a number of aspects about training that do not seem to add up.
Let us look at the two ends of the spectrum regarding the impact on staff. Assume that I am very effective in what I do and I have truly wonderful customer relationships and I receive the email or the instruction from the HR Manager telling me that I have to attend training to improve what I thought were my perfect skills. My initial reaction is going to be one of disbelief which may then turn into anger to think that I am being treated this way. Should I attend the Program you can be very sure that I will not be supportive and will not really listen - my skeptical attitude will ensure that money has been wasted on me. The other end of the spectrum happens if I know that I am not that good in my job-I feel embarrassed about my mistakes and my nervousness in dealing with our customers. I am always stressed about this and feel quite low in my self esteem. Then I am told that I have to attend this Program. My initial reaction is one of fear-I know that this Program is all about me because I have failed and now they want me to become totally embarrassed in front of all my work colleagues. What am I to do? My first thought is that on that day I will be sick and unable to attend. Even if I do relent and attend the Program I will be so nervous, so anxious and so stressed that I will remember nothing. It will be the worst days of my life.
This is how it could very well be for many people in such a situation.