Monday 12 December 2011

Qualities of a Noble Leader-Integrity

There are many qualities of a Noble Inspirational Leader but in this article we are going to focus on only the one quality. This is called Integrity.

It is a much used word in the business world and also the political world but when we want to look at the environment in which we can least find that quality then of course we only have to look into those places. Integrity is often spoken about but not very often practiced.

So where does it begin and how does one get to it. Where can start from various points to achieve any objective and in this case we will start with the ideal of being Authentic.

The basis of Trust can be founded in Authenticity because if one is not truly Authentic then it will be very difficult to generate Trust in the eyes and minds of others. The absence of Trust and the failure to be Authentic will result in the loss of Integrity.

As a Leader you can see that this is a very simple equation and it can be measured in a variety of circumstances. There has been extensive research to show the reasons why most people leave organisations. In simple terms most people leave because of their Boss or their Leader. They do not like their Boss, they do not like the way they work and they do not like the way their Boss makes them feel. The complaints are all about communication and treatment. Failure to be trusted, failure to be accepted as an equal, failure to be respected, failure to become a part of the team, lack of inclusion and lack of understanding. These are just some of the complaints as to why people leave organisations.

If this is the impact of the Leader on their staff what does it then tell us about that Leader. Firstly it shows that they have failed in a number of key ways. Did they chose the right staff member in the beginning. Did they pay careful attention to the qualities, values and professionalism of the staff member. If the staff member was chosen for all the right reasons then the failure falls on the Leader. They have failed to communicate, failed to inspire and failed to lead the staff member. Usually we can see a track record of poor perfomance of staff

The costs of replacing a lost employee can be staggering. Costs can be as much as 3 times base salary for a mid-level manager amd so it is very important that no only are the right staff selected but most importantly that the right Manager or Leader is in place and they are fully equipped with all the necessary skills.

These are now the top 5 reasons why people leave organisations:

1) Employees feel unrecognised and unappreciated. Employees believe they are not only expendable pawns in the greater game, they believe they don’t even receive a simple “Thank You” when they’ve performed admirably. The lack of appreciation is also often displayed in the level of compensation offered.
2) Employees believe there is little hope for career advancement or career growth. Unlike some years ago, they feel that there are distinct “classes” of employees and many jobs offer little opportunity to advance with their employer or with their career while they remain in this job.
3) Employees believe that their current position is not what it was represented to be during the interview phase. Many employees believe they received an unrealistic or incorrect job description when they applied for their position. Many employees have responded that this was a critical reason they began to test the market again as they felt a general lack of trust in their employer.
4) Employees are overworked and totally stressed out at their jobs. Many people perceive an overwhelming lack of respect for themselves and their work/life balance issues. It is ironic that this perception is one of the primary reasons for leaving employers when so many are publicizing the fact that work/life considerations are a priority for them. Employees, apparently, have decided that, in many cases, this is more rhetoric than fact.
5) Employees perceive a serious lack of coaching and/or mentoring from their employers. Some experts believe this is a classic case of a “perfect storm” situation. The rapidity of technological changes and the focus on short-term success has caused increased competition for the best jobs and the requirement for ever more talented employees. This has spurred the increased need for more feedback, training, and mentoring, which many employees feel is lacking at their current employer. A related common employee complaint is that the majority of feedback they receive is negative in content, neither encouraging nor enlightening.

Trust and rapport with employees is something that takes time to develop. This is especially true if there have been problems in the past. In these instances, the manager must operate while experiencing open and unconcealed mistrust of his or her words and actions. However, trust and rapport can be established, and in certain cases reestablished, by using the guidelines below.

So how can Integrity be established by using the above formula?

A Leader's behavior must be consistent. If they don’t want their motivations questioned, they must treat all of their people equally. Developing consistency can be achieved through:

Setting and Uniformly Applying Equitable Standards

Leader's must establish consistent performance standards that apply to each individual member of their team. The standards must be applied equally to all without favoritism, and all must be evaluated without bias.

Communicating and Providing Feedback

Leader's should be openly and frequently communicating with their employees, sharing insights and expertise and helping them achieve their goals. They must provide frequent feedback regarding their individual performance. Feedback should be based upon facts and free of subjective judgments regarding personal behaviors or attitudes.

Recognizing Performance

Leader's should use the standards they have established as a benchmark and openly recognize the performance of the members of their unit or department. A simple word of acknowledgement and appreciation can go an extremely long way towards maintaining enthusiasm and motivation.

Keeping Commitments

When dealing with subordinates, it is easy to let commitments slide. While many Leader's feel there are no consequences to such actions, if they cannot be counted on to keep their commitments, they cannot be trusted. Their employees’ motivation will suffer, which will then foster a negative and unacceptable atmosphere. Leaders creating these problems for themselves can use the following techniques to help overcome them:
  1. Leaders should think very carefully about each commitment they intend to make. They should make sure adequate time and resources are available to meet the commitment.
  2. Once a commitment is made, Leaders should make sure it is completed both as and when promised.
  3. If a commitment cannot be completed when promised, the Leader should not wait until the last minute but let their employee know as quickly as possible and revise the schedule accordingly.

Developing an Open Management Style

Developing an open and trusting management style might require a shift in thinking and attitude on the part of many managers. This includes:

Remaining Impartial

Before a Leader deals with any employee or situation, they must avoid making rash judgments, eliminate all emotion and gather all pertinent facts.

Trusting Others

Leaders must learn to take employees at their word until the facts prove otherwise. A Leader who cannot trust either his people or customers will in turn fail to earn their trust.

Listening and Being Open

Leaders must be able to listen—not only to gather facts and information, but to hear issues and concerns that may arise with their employees and customers. Listening includes empathizing and showing care and concern about their problems. They must be open to new ideas, concepts, feedback and criticism. Trust is earned when employees and customers understand that the Leader is available and responsive to them.

By following the above Managers and Leaders can be welldevelopment, practice and cultivation of Integrity.

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